METRO employs exceptional people with extraordinary values across all experience levels. Recognized as an Outstanding Diverse Organization by the Houston Business Journal, our culture is defined by three core values - act with integrity, consider others before self and serve with respect.
Scroll down to learn about the different job functions at METRO and get information about benefits, job fairs and more. If you'd prefer, you can go straight to our job openings by selecting one of the buttons below.
Watch Video about Careers at METRO
More than 2,500 people work in the various roles shown below. These are primarily union positions based at various METRO operating facilities throughout the Houston region. Union employees are paid weekly. Select any tab to learn more about working in that area including compensation information and requirements to apply.
Bus Mechanics (hiring incentive offered)Bus repair mechanics maintain our bus fleet and ensure on-time performance for our customers.
If you're newly hired into certain bus mechanic job functions and employed with METRO for at least three months, you can begin to earn an incentive of up to $8,000.
Newly hired operators with a full Commercial Driver's License and Passenger endorsement (P) can earn an incentive of up to $4,000 ($2,000 after approximately 5 months and an additional $2,000 after approximately 17 months).
Newly hired operators with a Class C driver's license can earn an incentive of up to $2,500 ($1,250 after approximately 5 months and an additional $1,250 after approximately 17 months). To be eligible for this incentive, a full Commercial Driver's License and Passenger endorsement (P) must first be obtained. METRO will pay for you to get your CDL.
If you speak Spanish, Vietnamese, Chinese, French, Arabic, or American Sign Language, you’re eligible for a bilingual pay incentive as well.
Facilities Maintenance (hiring incentive offered)Our facilities maintenance department includes cleaners, mechanics, plumbers and others who keep our facilities in a state of good repair.
If you're newly hired into certain facility maintenance job functions and employed with METRO for at least three months, you can begin to earn an incentive of up to $8,000.
Light Rail OperatorsMETRO operates three light rail lines in and around downtown Houston. We're always recruiting for light rail operators to support METRO's mission of providing safe, clean, reliable, accessible and friendly public transportation services.
Service Drivers (hiring incentive offered)Service drivers operate smaller vehicles that don't require a Commercial Driver's License (CDL). These vehicles operate on the METRO curb2curb shared-ride service and on select METRO bus routes.
Newly hired service drivers with a Class C driver's license can earn an incentive of up to $2,000 ($1,000 after approximately five months and an additional $1,000 after approximately 17 months).
METRO bus and rail technicians provide quality control and servicing so our vehicles continue running well.
Utility WorkersPart of our facilities maintenance department, utility workers service our transit vehicles and facilities to keep our operations running smoothly.
Vehicle MaintenanceIn addition to the bus mechanic positions that are eligible for a hiring incentive, we staff other vehicle maintenance positions including mechanics, fabricators and machinists who ensure that our fleet is maintained in a state of good repair.
“My health is a priority and METRO helps me achieve both my health and career goals…The METRO wellness program helps me live healthy.”
Employee Since 1982
"Working at METRO has been an incredible journey. I never thought I'd be part of something so vital to our community. Every day, I'm amazed by how the work we do here keeps Houston moving. The work we do is important and rewarding.”
Employee Since 1977
Scroll down to view administrative staff areas we employ, benefits information, upcoming job fairs and more. Or if you're ready now, see all current opportunities at METRO.
More than 1,500 people work in the various areas shown below. These are non-union positions, all of which are located in the Houston area. Most are based at our downtown corporate offices at 1900 Main St. Non-union employees are paid every two weeks. Select any tab to learn more about working in that area.
Bus OperationsMETRO's Bus Operations team provides quality control so we can provide an optimal level of service to communities throughout the region. We employ people across all experience levels in areas such as service planning, scheduling and more. Positions include:
METRO's Communications department functions as an in-house agency for the Authority with divisions that manage traditional and digital marketing, media relations, community engagement, market research, and communication services. The team creates and distributes information about METRO services and initiatives for customers, the community at-large, media outlets and METRO employees. Positions include:
METRO's Customer Service team provides quick, timely and informative responses to questions and comments. We oversee a customer call center and multiple RideStore locations where customers can obtain or reload fare cards, pick up route schedules and more. In addition to customer service representatives, positions include:
The METRO Facilities Maintenance department ensures that our operating and public facilities are maintained in a state of good repair. We employ people across all experience levels including:
Finance provides the management oversight and control of all financial functions within METRO. We employ people across all experience levels in areas including:
METRO's Fleet Services team makes sure all parts and technology on our vehicles are maintained in a state of good repair. We employ people across all experience levels overseeing everything from body repair to intelligent transportation systems. Positions include:
The METRO Human Resources Department provides direction and guidance to all departments on hiring, benefits, wellness, employee training, legal compliance and more. HR oversees the following areas:
We employ people across all experience levels within these areas including directors, managers, coordinators, analysts and specialists.
Information TechnologyMETRO IT supports all departments within METRO, in addition to public-facing software and applications. We employ people across all experience levels including:
The METRO Legal department provides legal advice to all departments and the Board of Directors on compliance with various federal, state and local laws. It also represents the agency in litigation. The department is comprised of attorneys, paralegals and other legal support professionals with experience primarily in the following practice areas:
The METRO Police Department (MPD) employs people across all experience levels including data analysts, project coordinators, METRO Fare Inspectors and METRO Police Officers.
Officers are community-minded. They have a passion for helping others and interact well with a diverse population of people from many different cultures and races. Whether it’s through a charitable act or just a few words of encouragement, they see in themselves the power to change lives and help make our community a better and safer place to live.
Operations ManagementMETRO's Operations Management team provides support for the execution of the Authority's daily transit operations. We employ people across all experience levels overseeing budget analysis, business administration and more. Positions include:
The METRO Planning, Engineering and Construction department oversees development of long-range capital plans including new transit services and construction of new facilities such as parking garages and transit centers. The department works with regional partners to advance coordinated planning efforts for the region's infrastructure and development projects. We employ people across all experience levels including:
Procurement/Materials Management and the Office of Economic Business Opportunity provides the management oversight and control of all timely acquisition; distribution; and small business functions within METRO. We employ people across all experience levels in areas including:
METRO's Rail Operations team maintains quality control for our light rail services. We employ people across all experience levels. Positions include:
At METRO, safety is our No. 1 priority. METRO's Safety department supports various administrative areas to help keep our system safe. We employ people across all experience levels in areas such as:
METRO operates two rideshare services for which customers can book a ride in advance:
We employ a team of people across all experience levels to oversee the day-to-day operations of these services. Positions include:
METRO employs professionals to manage our vanpool and corporate RideSponsor account services. These professionals provide a high level of customer service to clients and vanpoolers, and work with community and regional partners to develop and implement new rider experiences and alternative travel plans, all while developing and maintaining client relationships.
We employ people across all experience levels as:
"At METRO, we’re creating something positive in the communities we serve. As a Public Engagement Manager, my role goes beyond my responsibilities; it's a commitment to making a lasting impact."
Manager, Public Engagement
Employee Since 2015
“METRO offers training and education to elevate your career. The tuition reimbursement has helped me pay for specialized classes furthering my career goals.”
Claims Manager, Workers' Compensation
Employee Since 2006
Scroll down to view benefits information, upcoming job fairs and more. Or if you're ready now, see all current opportunities at METRO.
METRO has attained the Gold level Cigna Healthy Workforce Designation™ and has also been recognized by Springbuk® as one of the 100 healthiest workplaces in America. We offer a comprehensive benefits package for full-time employees that includes coverage for medical, prescription drugs, dental, vision, retirement and more. Plus, we offer discounted medical plan premiums and additional paid time off for employees who take part in wellness activities.
Union Benefits Non-Union BenefitsScroll down to view upcoming job fairs, professional development opportunities we offer and answers to common questions. Or if you're ready now, see all current opportunities at METRO.
Throughout the year, METRO hosts and participates in job fair and outreach events where you can meet with human resources representatives, network face-to-face with employees and learn more about current career opportunities. When events are confirmed, a calendar listing will be posted below. If there are no current listings, please check back here soon. We encourage you to apply online prior to attending an event. That helps speed up the interview process. We look forward to meeting you!
This event will be held at the West End Multiservice Center.
Start: Fri, Sept. 6, 2024 - 10 a.m.
End: Fri, Sept. 6, 2024 - 1 p.m.
This event will be held at the Kashmere Bus Operating Facility.
Start: Sat, Sept. 14, 2024 - 9 a.m.
End: Sat, Sept. 14, 2024 - 12 p.m.
This event will be held at the NRG Stadium Hall E - NRG Pkwy.
Start: Sat, Sept. 14, 2024 - 10 a.m.
End: Sat, Sept. 14, 2024 - 7 p.m.
We’d like to offer the following tips to help you make the most of your time at job fairs and career events.
Scroll down to view professional development opportunities we offer and answers to common questions. Or if you're ready now, see all current opportunities at METRO.
METRO is committed to equipping you with the skills needed for peak performance and career advancement. We offer training programs, learning experiences and resources including up to $5,000 in tuition reimbursement each calendar year.
Learn MoreScroll down to view answers to common questions. Or if you're ready now, see all current opportunities at METRO.
We recommend you first visit our Careers page to see the variety of positions we staff, benefits we offer, organizational development opportunities and more. If you'd like to go directly to our current job postings, please follow the guidance below.
For non-METRO employees:
For METRO employees:
If you're logged in to the METRO network, you can see what’s available and apply by accessing the METROWorks Portal on METRO’s intranet site.
If you're outside the METRO network, you can see what's available and apply by logging in with your METRO username and password.
How do I apply as a non-METRO employee?All applications must be submitted online.
Every job description page has an apply now button. Just click or tap that button to log in to your current account. If you’re a first-time applicant, you’ll be asked to create a new account with an option to receive future notifications about new job postings.
Once you’re logged in, you can complete and submit your application.
The METRO application process is mobile-friendly, so you can easily apply from a computer, phone or tablet.
What's the status of my application?After you apply for a position, you’ll receive an email confirmation letting you know your application was received.
If you meet the minimum qualifications and are advanced through the process, you’ll receive an email notification.
An email notification will also be sent if you’re not advanced in the process. Reasons for this could include an incomplete application and/or not meeting the minimum requirements for the position.
You can always log in to your online profile to check your current application status as well.
If you have further questions about your application, please contact our staffing team.
The length of the hiring process varies by position.
For union employees:
METRO offers a comprehensive benefits package including:
You're not required to enroll in every health plan. You may select medical only, dental only or vision only.
Changes can only be made to your health benefits during Annual Enrollment or if you have a Qualifying Event such as the birth or adoption of a child, marriage, divorce. death or your spouse or dependent child having lost or gained health coverage.
Access detailed benefits information on the Health and Welfare Trust website.
For non-union employees:
METRO offers a comprehensive benefits package including:
You're not required to enroll in every health plan. You may select medical only, dental only or vision only.
Changes can only be made to your health benefits during Annual Enrollment or if you have a Qualifying Event such as the birth or adoption of a child, marriage, divorce. death or your spouse or dependent child having lost or gained health coverage.
Access detailed benefits information by viewing our benefits guide PDF.
What is the METRO paid time off (PTO) policy?For full-time, union employees:
Paid time off (PTO) is determined as follows (certain restrictions and stipulations apply):
| Amount of PTO | Tenure | Details |
|---|---|---|
| Five days | After six months of continuous service | These five days don't accrue. They can only be used between six months and one year of continuous service. |
| One week | After one year of continuous service | Must be taken in a one-week increment* |
| Two weeks | If employee had 12 months or more of continuous service on the preceding December 31 | Must be taken in one-week increments* |
| Three weeks | If employee had five years or more of continuous active service on the preceding December 31 | Must be taken in one-week increments* |
| Four weeks | If employee had eight years or more of continuous service on the preceding December 31 | Up to one week of PTO may be taken in single day increments. |
| Five weeks | If employee had 15 years or more of continuous service on the preceding December 31 | Up to one week of PTO may be taken in single day increments. |
*A vacation week consists of seven consecutive days including an employee's day off.
Paid time off (PTO) is also made up of the following per calendar year:
Employee days and paid holidays may not be carried over from year to year.
Full-time union employees who have completed at least six months of employment with METRO are also eligible to receive paid sick days, if needed.
For full-time, non-union employees:
Paid time off (PTO) is determined as follows (certain restrictions and stipulations apply):
| Amount of PTO | Details |
|---|---|
| One week | After six months of continuous service |
| Two weeks | After one year of continuous service |
| Three weeks | After five years of continuous service |
| Four weeks | After eight years of continuous service |
| Five weeks | After 15 years of continuous service |
Paid time off (PTO) is also made up of the following per calendar year:
Employee days and paid holidays may not be carried over from year to year.
The six month waiting period for paid vacation credits is waived for hourly employees who transfer to salaried status with more than six months of employment with METRO.
Full-time, non-union employees also receive a bank of 80 hours for paid sick leave during the calendar year.
What holidays does METRO observe?METRO observes nine designated holidays during the calendar year:
Union employees who perform work on recognized holidays earn eight hours of holiday pay at their regular rate, plus pay for actual hours worked on the holiday at the rate of 1.5 times their regular rate of pay. If a holiday falls on an employees' day off, that employee will still receive holiday pay.
Yes. For newly hired, full-time union and non-union employees, METRO offers both of the following:
Both are administered by Empower Retirement.
METRO automatically contributes 2% of your annual salary to your 401(a).
Additionally, if you choose to contribute money to your 457(b) deferred compensation plan, METRO will match your contribution up to 4% and put it in your 401(a). That money will not appear on your paycheck; it's deposited directly in your 401(a) retirement plan.
How do I qualify for retirement benefits?To receive retirement funds from your 401(a), newly hired, full-time union and non-union employees must meet both of the following eligibility requirements:
The vesting schedule is as follows:
| Tenure | Vesting percentage |
|---|---|
| 2-3 years | 40% |
| 3-4 years | 60% |
| 4-5 years | 80% |
| 5 or more years | 100% |
Non-union employees:
You qualify for normal retirement at age 65, with five years of vested service.
You qualify for early retirement if you meet either of these criteria:
Union employees:
You qualify for normal retirement if you meet either of these criteria:
You qualify for early retirement at age 55 with 25 years vested service.
All retirees (both union and non-union) receive $20,000 in life insurance at no cost.
Yes. All regular, full-time union and non-union employees are eligible to receive up to $5,000 in tuition reimbursement per calendar year when attending an accredited school. To be eligible, an employee needs to complete six months of employment with METRO prior to the start of the course, degree or certification.
Can employees ride METRO for free?Yes. All METRO employees receive a transit pass for themselves and a spouse (if applicable). The pass entitles the user to ride the following METRO transit services free of charge at all times:
No, all employees are required to work their regular schedules, on-site at their assigned locations.
Jobs for METRO Employees
Current employees are eligible to apply for many METRO job opportunities.
If you're logged in to the METRO network, you can see what’s available and apply by accessing the METROWorks Portal on METRO’s intranet site.
If you're outside the METRO network, you can see what's available and apply by logging in with your METRO username and password.
Newly hired field personnel may be assigned to any one or more of these facility locations in Houston:
| Facility | Address | Zip Code |
|---|---|---|
| Buffalo Bayou (midday lot) | 810 N. San Jacinto St. | 77002 |
| Central Stores | 1220 McCarty St. | 77029 |
| Fallbrook | 111 Fallbrook Drive | 77038 |
| Field Service Center | 1215 Labco St. | 77029 |
| Griggs Storage | 5621 Griggs Road | 77021 |
| Hiram Clarke | 4175 Uptown Drive | 77045 |
| Kashmere | 5700 Eastex Fwy. | 77026 |
| Polk | 5700 Polk St. | 77023 |
| Rail Operations Center | 1601 West Bellfort Blvd. | 77054 |
| Service and Inspection | 5880 Texas St. | 77011 |
| West | 11555 Westpark Drive | 77082 |
Bus Mechanic Wages and Requirements
Hourly wages vary by role:
| Job Function | Hourly Wage |
|---|---|
| A/C and Heat | Class A - $30.66 Class B - $27.26 to $29.86* |
| Certified Structural Welder / Fabricator | $32.55 |
| Collision Repair | Class A - $30.66 Class B - $27.26 to $29.86* Class C - $20.50 to $27.78* |
| T-Truck / Wrecker Operator | $32.55 |
| Transit Bus Repair | Class A - $30.66 Class B - $27.26 to $29.86* Class C - $20.50 to $27.78* |
* Based on tenure with METRO.
The exact amount of tenure required for hourly wage increases may vary.
The exact amount of tenure required for hourly wage increases may vary.
| Job Function | Incentive |
|---|---|
| A/C and Heat Certified Welder Collison Repair A T-Truck Operator | $2,000 after 90 days $2,000 after six months $4,000 after one year |
| Transit Bus Repair A | $3,000 after 90 days $3,000 after one year |
| Transit Bus Repair B | $2,000 after 90 days $2,000 after one year |
You're welcome to apply for a bus mechanic position if you meet these minimum requirements:
Education, driver's license, work experience and other requirements vary depending on the specific role you apply for.
We're actively hiring class A and class B bus mechanics to maintain our bus fleet and ensure on-time performance.
2 / 2 slide 2 of 2Hear from female bus mechanics about their experience working for METRO.
Bus Operator Wages and Requirements
The exact amount of tenure required for hourly wage increases may vary.
| Tenure | Hourly Wage |
|---|---|
| 0-6 months | $22.58 |
| 6-12 months (one year mark) | $23.11 |
| 12-18 months | $23.64 |
| 18-24 months (two year mark) | $24.19 |
| 24-30 months | $24.72 |
| 30-36 months (three year mark) | $25.27 |
| 36-42 months | $25.83 |
| 42-48 months (four year mark) | $26.38 |
| More than four years | $26.92 |
You're welcome to apply for a bus operator position if you meet these requirements:
Recruits who don't already have a Texas CDL with a "P" endorsement will be required to take the following exams, paid for by METRO:
Safety
At METRO, safety is always our No. 1 priority. Training for newly hired bus operators takes approximately 10 weeks to complete. If you successfully complete your training, you'll be assigned to one of our operating facilities.
Reliability
You must be reliable and maintain a very flexible schedule, with availability to work any schedule, including on weekends and holidays. METRO operates 24 hours a day, seven days a week and all bus routes must be covered, as the public expects our buses to be on time.
Customer Service / Public Image
METRO is a service-oriented company and we take customer service very serously. Bus operators are the "face" of METRO. Often, they're the only METRO representatives our riders encounter. That's why it's critical for our operators to exhibit a positive public image at all times by being people-oriented, courteous and friendly. All applicants must possess excellent problem-solving skills and the ability to work well with the public.
